How do I make a return?

RETURNS & EXCHANGES

Online purchases can be returned complimentary online or in stores.

RETURNS

1. Register your return online or contact client services: Register your return online by connecting to your My ZenShop account.
2. Prepare your package: Place your item in its original packaging and with the original receipt
3. Put the pre-paid label, included within your order, on your package: Cover old address labels with the new pre-paid label and securely seal your package using the adhesive strip on the inside of the box.
4. Deliver your package to UPS: Drop your package off at any UPS store or pick-up location.
   
   

EXCHANGES

• Chat Client Services via our Help Center widget
• Call Client Services: [phone]
• In store: Online purchases can be exchanged in stores.
  
  

POLICY

• Complimentary exchanges & returns within 30 days.
• Item in perfect & sellable condition.
• Original packaging.
• Original invoice, leaflets and certificates.
• No exchanges and returns for personalized items, My ZenShop Heritage, My ZenShop World Tour, hot stamped products, personalized sneakers, engraved products, Made-to-Order items, high watches and high jewelry.
• Mask covers cannot be returned or exchanged for sanitary reasons.
• PayPal and Apple Pay purchases may be returned online or exchanged at a free standing stores.